Building and Leading High Performance Teams
PD-MGM – C1
Number of Contact Hours
2 Credit Hour
Duration and Frequency
Mode of Delivery
Professional Development –
C – Management and Leadership
This course will blend business theory and real-world insights to teach you the skills you need to better lead people and teams within your organization. Key topics will include motivation, communication, conflict management, team dynamics, and development of a healthy organizational culture.
These “people skills” rank among the most challenging competencies for both novice and experienced leaders. This course will challenge you to understand your followers on a deeper level, as well as help you to reflect and improve on your own leadership practice.
The course will draw on knowledge from psychology, human resource management, and organizational behavior, as well as the expertise of the management faculty and the The University of Queensland. Through a series of engaging videos, interviews, written reflections, peer feedback, self-insight activities, and simulations, we unpack the ingredients that are critical for developing more effective people and higher performing teams.
This course aims at helping participants to:
Draw out effective performance from a team of people who have a range of skills, attitudes and cognitive/behavior styles.
Lead and facilitate a group of people to productively solve abstract problems.
Form a group of individuals into a cohesive team that shares a commitment to a common goal.
Create a positive, productive atmosphere within a project team.
On completion of this course, participants are expected to be able to:
To begin the day, we will look at how changes in organizations have affected teams.
Types of Teams
During this session, we will define the word “team.” We will also look at some different team models, including traditional teams, task forces, and cyber teams.
This session will look at some of the benefits and pitfalls of teams. We will also establish some team norms: ground rules that a team can use to help them work together.
One way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.
Richard Beckhart said in 1972 that there are four activities a group should perform on a regular basis if they desire to grow into a team. Since researchers today still agree on these four activities, we will spend some time exploring each activity.
The Four Stages of Team Development
Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen’s four stages of team development: forming, storming, norming, and performing.
The twelve characteristics of effective teams were developed by Glenn Parker, who has devoted his whole life’s work to studying teams. We will discuss each of them in detail through a combination of lectures, small group work, and case studies.
Glenn Parker Team Survey
During this session, participants will complete a survey constructed by Glenn Parker. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.
The Trust/Relationship Model
We will look at how trust impacts relationships through a lecture and small group work.
This session will examine two types of thinking: lateral and vertical. We will also look at how these thinking models affect creativity.
The Six Thinking Hats
During this session, we will discuss Edward De Bono’s six thinking hats. Then, we will explore how these hats can help us in a team environment.
Team Shaping Factors
First, we will discuss the four factors that shape a team during a lecture. Then, participants will apply the knowledge to a case study.
This session will demonstrate a key point of problem solving: you can’t fix it if you don’t know what is broken!
Exploration, Analysis, and Evaluation
Team problem solving needs a three-phase approach: exploration, analysis, and evaluation. We will look at this model through a combination of lectures and group work.
Other Problem-Solving Techniques
During this session, we will look at some other key problem solving tools, including the fishbone technique, the lasso, and force field analysis.
This session will look at some common problems that teams face and some recommended solutions.
Solving conflict in a positive way is key for building a strong team. This session will look at types of conflict and tips for resolving conflict. Participants will also take part in a role play to demonstrate the concepts learned.
Performing an analysis of the team’s strengths, weaknesses, opportunities, and threats can be a great measuring stick. We will discuss how to perform such an analysis, and then participants will work in small groups to complete a case study.
Developing Team Action Plans
To wrap up the day, we will look at some planning tools that teams can use to help them grow and improve, including improvement plans and action plans.
The Positive Leader: How Energy and Happiness Fuel Top-Performing Teams
Feedback Given to Participants in Response to Assessed Work
Developmental Feedback Generated Through Teaching Activities
The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.