PD-MGM – C4
Number of Contact Hours
1 Credit Hour
Duration and Frequency
Mode of Delivery
Professional Development –
C – Management and Leadership
Change is a constant in many of our lives.
All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives.
Change Management Training is important in today’s professional world as organisational change is more the norm rather than the exception. More than ever, work roles and organisations are in a state of flux with changes in structure, re-deployment, return to work, redundancy and personal crisis. Hence it is important to understand the change management process and learn some important change management tools.
This Change Management course will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change
The course will provide leaders and managers with clear insights on how to effectively motivate people through corporate culture or organisational change. It will equip them with some effective skills and knowledge for managing and communicating change.
This course aims at helping the participants to have:
An appreciation of the impact of organisational change on people
Identified ways they can positively lead and motivate people through cultural or organisational change
Developed skills for effectively communicating change
Identified ways they can help team members cope with change
This course aims at teaching participants to:
Accept that there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
See change not as something to be feared and resisted but as an essential element of the world to be accepted.
Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the way things used to be.
See change as an opportunity for self-motivation and innovation.
Identify strategies for helping change be accepted and implemented in the workplace.
What is Change?
To begin the day, we will discuss some basics of change, including definitions and examples.
The Change Cycle
During this session, we will explore the three phases of William Bridges’ change cycle through lecture and small group work.
The Human Reaction to Change
This session will look at Daryl Conner’s interpretation of the human response to change through lecture and small group work.
The Pace of Change
We will look at how different people react to change in different ways and at different times through a lecture and a case study.
The Pyramid Response to Change
We will examine how employees, middle management, and upper management are affected by change.
A Four Room Apartment
This session will look at change using Claes Janssen’s four room apartment model.
Dealing with Resistance
During this session, we will examine the three keys to successful change.
Adapting to Change
This session will discuss how to become resilient to change through a lecture, personal case studies, and small group discussion.
Strategies for Dealing with Change
Now that we have looked at change using a number of models, we will look at five strategies that can help you deal with change.
Change often makes people feel angry. We will look at some ways of dealing with our own anger and the anger of others through lecture and small group work.
Change can also make people feel stressed. During this session, we will look at some stress management and relaxation techniques.
Feedback Given to Participants in Response to Assessed Work
Implementing Change: Patterns, Principles, and Potholes, 4th Edition
Gene E. Hall, University of Nevada, Las Vegas
Shirley M. Hord, Ph.D., Southwest Educational Development Laboratory
Developmental Feedback Generated Through Teaching Activities
The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.