Diversity in the workplace


Course Name

Diversity in the workplace

Course Code

PD-HR – B2

Number of Contact Hours

15 hours

Credit Hours

1 Credit Hour

Duration and Frequency

  • 5 sessions 
  • Each session = 3 hours
  • Frequency: daily Monday to Friday
  • Duration: 1 week

Mode of Delivery 

  • Online/ On Campus/ Hybrid 


Professional Development – 

B – Human Resources

Course Description

This course is designed to review various issues and topics related to diversity in a business environment including what diversity and its related terms mean; how to be aware of diversity issues; how to understand how changes in the world can affect you and your view; how to identify stereotypes; political correctness; the four cornerstones of diversity; pitfalls related to diversity and how to avoid them;  techniques for dealing with inappropriate behaviour; management styles to encourage diversity; and actions to take if an employee feels discriminated against.


On completion of this course, participants are expected to learn:

  • What diversity and its related terms mean
  • To be aware of how aware they are of diversity and where they can improve
  • Understand how changes in the world can affect you and your view
  • To identify their stereotypes
  • What terms are politically correct and which are not, and why
  • The four cornerstones of diversity
  • What the pitfalls are relating to diversity and how to avoid them
  • A technique for dealing with inappropriate behaviour
  • A management style to encourage diversity
  • What to do if you or one of your employees feels discriminated against

Course Outline:


Defining Diversity

Participants will begin by defining diversity and related terms, including affirmative action, bias, stereotype, and Equal Employment Opportunity.


How Does Diversity Affect Me?

This session will help participants identify how a changing world has affected them. Participants will also complete a self-awareness inventory to identify possible areas for improvement.


Identifying Stereotypes

During this session, participants will explore stereotypes from different angles through a lecture and two group exercises.


Wise Words

In this era of political correctness, it’s sometimes hard to keep up with words that have become inappropriate. We will take a look at some phrases that are considered universally incorrect and some basic guidelines. We’ll also take a humorous look at some phrases that have gone too far.


The Cornerstones of Diversity

Diversity experts Armida Russell, Amy Tolbert, and Frank Wilderman have identified four cornerstones of diversity development. They are knowledge, acceptance, understanding, and behavior. We will examine each cornerstone in detail during this session.


How to Discourage Diversity

There are some practices that discourage diversity more than they encourage it. We will look at four common mistakes and how to avoid them.


The STOP Technique

Diversity expert Lenora Billings-Harris has developed a four-step technique that you can use when someone is behaving in an inappropriate manner. It’s called STOP. Participants will learn about the technique through a lecture and will then practice it in a role play.

Managing for Diversity

During this brief lecture, we will look at some simple things managers and employees can do to encourage diversity in their workplace.


Dealing with Discrimination

To wrap up the course, we will discuss how to deal with discrimination as a manager and an employee. 


Course Textbook

Understanding Human Differences: Multicultural Education for a Diverse America, 5th Edition

Kent L. Koppelman, University of Wisconsin, LaCrosse

Link: https://www.pearson.com/us/higher-education/program/Koppelman-Understanding-Human-Differences-Multicultural-Education-for-a-Diverse-America-Enhanced-Pearson-e-Text-with-Loose-Leaf-Version-Access-Card-Package-5th-Edition/PGM199191.html


Feedback Given to Participants in Response to Assessed Work 

  • Individual written feedback on coursework
  • Feedback discussed as part of a tutorial
  • Individual feedback on request
  • Model answers 


Developmental Feedback Generated Through Teaching Activities

  • Feedback is given at presentations and during tutorial sessions
  • Dialogue between participants and staff in tutorials and lectures



The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.