COURSE DESCRIPTION
The move to team leader or line manager is a significant change for a supervisor or technical specialist. Balancing wider organisational and customer demands with the needs of the team calls for a wide range of skills, and the ability and confidence to know when to stand back from operational pressures and understand the bigger picture.
Human Resources Management is one of key drivers of competitive advantage and effective change management. In fact, Human Resource practices play an important role in almost every aspect of an organisation’s activities.
This 10-session diploma brings together some of the most important areas of leadership and human resource management: Mastering People Management & Team Leadership Skills, and Human Resources Development & Personnel Management.
It will help business professionals:
- Stand back from the detail of their every session specialism and appreciate the bigger picture required of management roles
- Apply effective people management skills confidently
- Develop practical and relevant skills that are suitable for both HR practitioners and line-managers with development or personnel responsibilities.
COURSE OBJECTIVES
The objectives of this subject are to help students to understand:
- Understanding your role as manager and leader
- Establishing clear objectives and standards of performance for your team
- Managing your workload using effective prioritisation, delegation and information management techniques
- Maximising your influencing skills
- Developing and leveraging the capabilities of team members
- Implementing the latest techniques in Human Resource Management
- Understanding the advantages of effective human resource management
- Building awareness of key HRM, HRD and HRP strategies for improving organisational success
- Appreciating strategic human resources development and personnel management practices in the workplace
- Applying appropriate practices to specific workplace situations
COURSE LEARNING OUTCOMES (CLOs)
On completion of this subject, students are expected to learn:
- Use of effective people management practices
- Appropriate resourcing and recruitment skills
- The techniques to appropriately reward employees
- An ability to motivate employees effectively
- Tools to help individuals and teams develop
- Understanding how to prioritise training for maximum efficiency
- Appreciation of the positive aspects of employee development
- An ability to identify, plan and evaluate training interventions
Course Outline:
Session 1: Understanding Your Role
- Leader or manager?
- Beyond the job description: finding out what your organisation requires of you
- Balancing conflicting stakeholder demands
- Understanding the nature of change
- A model for implementing change
Session 2: Personal Effectiveness, Time Management and Delegation
- Understanding yourself and your organisational environment
- Outcome orientation
- Setting personal and team objectives
- Managing performance
- Finding and using time effectively
- A model for effective delegation
Session 3: Communication, Influence & Conflict Management
- Channels of communication
- Effective listening skills
- Emotions and rapport
- Persuasion and negotiation: the keys to personal influence
- Managing conflict assertively
Session 4: Team Building, People Management and Motivation
- How high-performing teams work
- Identifying team roles
- Motivation and reward
- Building and sharing a vision
- Different approaches to leadership
Session 5: Enhancing Team Performance through Coaching and Development
- How people learn
- Coaching for personal and team growth
- Feedback skills
- Development planning
- Next steps
Session 6: Introduction to HRM, HRD and HRP
- Seminar introduction and objectives
- Human Resource Management V Personnel Management
- Human resource development (HRD)
- Human resource planning (HRP)
- Assessing the value of HRM HRP & HRD
- Strategic HRM – the new HR Strategic Model
- Outsourcing
Session 7: Resourcing & Recruitment – new techniques and innovations
- The employment psychological contract
- The process approach to interviewing
- Personality Questionnaires and forms of testing
- Methods of detecting when applicants don’t tell the truth –DVD and examples
- The new recruitment process to avoid litigation- DVD
- The value of using assessment centres
- The value of using professional head hunters
Session 8: Pay & Employee Rewards
- Employee motivation
- Salary, bonuses & benefits
- Understanding competencies and how to assess them
- Is there a link between being competent and performance?
- Competency and performance based pay
- Different structures – different pay and rewards
- Total pay concept
- Salary surveys
Session 9: Training, Learning & Development (HRD)
- Innovations in training and development
- How to prioritise training
- A new approach to doing training needs analysis
- A process approach to evaluation – case study
- E-learning
- How flat organisational structures and empowered teams affect training and development – Google case study
Session 10: HR in the 21st Century
- The new HR structure
- Proving ROI on HR activities
- A financial look at Talent Management
- The 10 Best Practices Champions in HR
Course Textbook:
Fundamentals of Human Resource Management, 5th Edition
Gary Dessler, Florida International University
Link: https://www.pearson.com/us/higher-education/program/Dessler-Fundamentals-of-Human-Resource-Management-Plus-My-Lab-Management-with-Pearson-e-Text-Access-Card-Package-5th-Edition/PGM1768115.html
Feedback Given to Participants in Response to Assessed Work
- Individual written feedback on coursework
- Feedback discussed as part of a tutorial
- Individual feedback on request
- Model answers
Developmental Feedback Generated Through Teaching Activities
- Feedback is given at presentations and during tutorial sessions
- Dialogue between participants and staff in tutorials and lectures
GRADING AND SCORING
The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.
