Leading with Emotional Intelligence


Course Name

Leading with Emotional Intelligence

Course Code


Number of Contact Hours

30 hours

Credit Hours

2 Credit Hour

Duration and Frequency

  • 15 sessions 
  • Each session = 2 hours
  • Frequency: daily Monday to Friday

Duration: 3 weeks

Mode of Delivery

  • Online/ On Campus/ Hybrid 


Professional Development – 

C – Management and Leadership


Recent studies indicate that emotional intelligence is a powerful key to effective leadership. In the midst of the many additional tensions brought on by a difficult economy, it can be an invaluable business tool. This seminar delivers the in-depth knowledge and practical emotional intelligence skills you need to ensure that you are a strong, emotionally intelligent leader. You will learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader. You will also keep current on cutting-edge developments in leadership theory and practice, to help you better collaborate and manage conflict.



This course aims at teaching participants to:

  • Lead powerfully with presence and impact
  • Gain valuable emotional insights and awareness to inspire and maintain productive relationships
  • Manage and adapt emotional behaviors that expand your sphere of credibility and influence
  • Utilize empathy to promote strong relationships
  • Apply collaborative, inclusive and creative communication practices
  • Harness emotionally intelligent motivational skills to achieve team results
  • Draw out effective performance from a team of people who have a range of skills, attitudes and cognitive/behavior styles.

  • Lead and facilitate a group of people to productively solve abstract problems.

  • Form a group of individuals into a cohesive team that shares a commitment to a common goal.

  • Create a positive, productive atmosphere within a project team.


On completion of this course, participants are expected to be able to:

  1. Use emotional intelligence to gain an honest and accurate awareness of themselves
  2. Monitor and adapt your own emotions and behaviours for their benefit and that of their team and department 
  3. Generate buy-in by crafting an emotionally resonant, inspiring vision 
  4. Be more decisive with decision-making techniques based on emotional intelligence 
  5. Create an atmosphere that fosters emotional intelligence 
  6. Have a positive influence on the emotions and motivation of others 
  7. Create cohesive teams that understand how to apply emotional intelligence 



What Is Emotional Intelligence?

Why emotional intelligence is important to effective leadership 

Case studies: examples of high and low emotional intelligence in the workplace 


Integrating Emotional Intelligence and Leadership Competencies

  • Recognize the impact your emotionally intelligent interpersonal communication skill has on your colleagues
  • Apply emotionally intelligent speaking and listening skills to leading
  • Achieving emotionally intelligent personal influence
  • Assess your personal credibility quotient to authentically influence others
  • Apply empathy as a powerful influencing strategy when planning a coaching session
  • Analyse resistance through the lens of EI to identify alternative influencing approaches


Creating Emotionally Intelligent Inspiration

  • Categorize your present strengths and liabilities when seeking to inspire others
  • Apply skills to inspire using emotionally intelligent leadership stories
  • Encouraging emotionally intelligent collaboration practices
  • Describe collaboration as an emotionally intelligent, relationship-based activity
  • Identify different types of leader or colleague inquiry that strengthen relationships and creativity


Managing Change with Emotional Intelligence

  • Describe how emotions impact people’s attitudes toward change
  • Identify communication skills that leaders can use to move past colleagues’ resistance to change


Attaining Healthy Conflict with Emotional Intelligence

  • Recognize the central role that relationship development and maintenance play in achieving healthy conflict
  • Apply strategies for cultural and communication awareness when leading
  • Identify emotionally intelligent leadership communication strategies to create and sustain healthy conflict


Leading Emotionally Intelligent Teams

  • Analyse your team’s emotional and social intelligence
  • Assess your team’s stress level and mood to remain optimistic and productive
  • Apply emotionally intelligent mindfulness practices when the whole team or a single team member experiences stress


Bringing it all together

  • Synthesize emotionally intelligent competencies to address complex
  • Leadership challenges and opportunities


Course Textbook

Modern Management: Concepts and Skills, 15th Edition

Samuel C. Certo, Rollins College

  1. Trevis Certo, Arizona State University

Link: https://www.pearson.com/us/higher-education/program/Certo-Modern-Management-Concepts-and-Skills-15th-Edition/PGM1727168.html

Feedback Given to Participants in Response to Assessed Work 

  • Individual written feedback on coursework
  • Feedback discussed as part of a tutorial
  • Individual feedback on request
  • Model answers 

Developmental Feedback Generated Through Teaching Activities

  • Feedback is given at presentations and during tutorial sessions
  • Dialogue between participants and staff in tutorials and lectures



The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.