COURSE DESCRIPTION
Recent studies indicate that emotional intelligence is a powerful key to effective leadership. In the midst of the many additional tensions brought on by a difficult economy, it can be an invaluable business tool. This seminar delivers the in-depth knowledge and practical emotional intelligence skills you need to ensure that you are a strong, emotionally intelligent leader. You will learn how to apply emotional intelligence to specific leadership situations to gain the authority and success you strive for as a leader. You will also keep current on cutting-edge developments in leadership theory and practice, to help you better collaborate and manage conflict.
COURSE OBJECTIVES
This course aims at teaching participants to:
- Lead powerfully with presence and impact
- Gain valuable emotional insights and awareness to inspire and maintain productive relationships
- Manage and adapt emotional behaviors that expand your sphere of credibility and influence
- Utilize empathy to promote strong relationships
- Apply collaborative, inclusive and creative communication practices
- Harness emotionally intelligent motivational skills to achieve team results
-
Draw out effective performance from a team of people who have a range of skills, attitudes and cognitive/behavior styles.
-
Lead and facilitate a group of people to productively solve abstract problems.
-
Form a group of individuals into a cohesive team that shares a commitment to a common goal.
-
Create a positive, productive atmosphere within a project team.
COURSE LEARNING OUTCOMES (CLOs)
On completion of this course, participants are expected to be able to:
- Use emotional intelligence to gain an honest and accurate awareness of themselves
- Monitor and adapt your own emotions and behaviours for their benefit and that of their team and department
- Generate buy-in by crafting an emotionally resonant, inspiring vision
- Be more decisive with decision-making techniques based on emotional intelligence
- Create an atmosphere that fosters emotional intelligence
- Have a positive influence on the emotions and motivation of others
- Create cohesive teams that understand how to apply emotional intelligence
COURSE OUTLINE:
What Is Emotional Intelligence?
Why emotional intelligence is important to effective leadership
Case studies: examples of high and low emotional intelligence in the workplace
Integrating Emotional Intelligence and Leadership Competencies
- Recognize the impact your emotionally intelligent interpersonal communication skill has on your colleagues
- Apply emotionally intelligent speaking and listening skills to leading
- Achieving emotionally intelligent personal influence
- Assess your personal credibility quotient to authentically influence others
- Apply empathy as a powerful influencing strategy when planning a coaching session
- Analyse resistance through the lens of EI to identify alternative influencing approaches
Creating Emotionally Intelligent Inspiration
- Categorize your present strengths and liabilities when seeking to inspire others
- Apply skills to inspire using emotionally intelligent leadership stories
- Encouraging emotionally intelligent collaboration practices
- Describe collaboration as an emotionally intelligent, relationship-based activity
- Identify different types of leader or colleague inquiry that strengthen relationships and creativity
Managing Change with Emotional Intelligence
- Describe how emotions impact people’s attitudes toward change
- Identify communication skills that leaders can use to move past colleagues’ resistance to change
Attaining Healthy Conflict with Emotional Intelligence
- Recognize the central role that relationship development and maintenance play in achieving healthy conflict
- Apply strategies for cultural and communication awareness when leading
- Identify emotionally intelligent leadership communication strategies to create and sustain healthy conflict
Leading Emotionally Intelligent Teams
- Analyse your team’s emotional and social intelligence
- Assess your team’s stress level and mood to remain optimistic and productive
- Apply emotionally intelligent mindfulness practices when the whole team or a single team member experiences stress
Bringing it all together
- Synthesize emotionally intelligent competencies to address complex
- Leadership challenges and opportunities
Course Textbook
Modern Management: Concepts and Skills, 15th Edition
Samuel C. Certo, Rollins College
- Trevis Certo, Arizona State University
Link: https://www.pearson.com/us/higher-education/program/Certo-Modern-Management-Concepts-and-Skills-15th-Edition/PGM1727168.html
Feedback Given to Participants in Response to Assessed Work
- Individual written feedback on coursework
- Feedback discussed as part of a tutorial
- Individual feedback on request
- Model answers
Developmental Feedback Generated Through Teaching Activities
- Feedback is given at presentations and during tutorial sessions
- Dialogue between participants and staff in tutorials and lectures
GRADING AND SCORING
The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.
