Organizational Alternative Dispute Resolution


Course Name

Organizational Alternative Dispute Resolution

Course Code


Number of Contact Hours

45 hours

Credit Hours

3 credit hours

Duration and Frequency

  • 15 sessions 
  • Each session = 3 hours
  • Frequency: daily Monday to Friday
  • Duration: 3 weeks

Mode of Delivery

  • Online/ On Campus/ Hybrid 


Professional Development – 

C – Management and Leadership


Introduction to Alternate Dispute Resolution (“ADR”), is professional overview of the discipline and practice of ADR. The program is designed to provide professional the necessary tools to identify and diagnose conflict, develop and facilitate conflict transformation, and engage in negotiation strategies in a business environment.

The course contains five (5) eight-hour modules each focused on an aspect of the ADR process. The modules are, ADR Part 1 & 2, Conflict Diagnosis and Management, Negotiation Fundamentals, and Mediation & Facilitation. 


On successful completion of this course, students are able to:

  • Define the concept of Alternative Dispute Resolution
  • Describe the various processes of Alternative Dispute Resolution
  • Inform clients of the appropriate process for engaging Alternative Dispute Resolution
  • Examine and diagnosis sources and elements of conflict
  • Manage conflict in an Alternative Dispute Resolution setting
  • Construct a successful negotiation strategy
  • Establish mediation and facilitation processes


Course Outline:

Module 1: ADR Part I
This is a two-part survey course focused on the introduction to Alternative Dispute Resolution processes.  In ADR Part 1, Exposes the student to the history of ADR in the United States and its application in a global setting, including ADR in other cultures. The student will receive an overview of such ADR processes as Negotiations, Mediation, Arbitration, Facilitation and Hybrid processes.

Module 2: ADR Part II 
This introductory course is the second of two courses, which provide students with a broad understanding of ADR. The courses will cover Negotiation, Mediation, Arbitration how each is used, and the advantages and disadvantages of each method. The course utilizes role-plays, simulations, and case studies.

Module 3: Conflict Diagnosis & Management
This course will explore workplace, interpersonal and team conflict dynamics and methods for effective communication in such conflict situations. Participants will learn communication skills for resolving such conflicts for themselves, between others and within a team or group, and strategies for preventing or defusing rising conflict. Additionally, participants will learn how to integrate conflict resolution into various organizational cultures.

Module 4: Negotiation Fundamentals 
An introductory interactive course designed for students and the business professional to develop the verbal and analytical skills required to perform effectively as a negotiator in conflict situations. Students will participate in negotiating exercises, and learn different negotiating techniques through simulations, videos, and case studies.

Module 5: Mediation & Facilitation 
An introductory interactive course designed for students and business professionals to develop the skills required to perform effectively as a mediator. Students are introduced to different mediation styles such as facilitative, transformative, and evaluative methods. The course utilizes negotiating principles, videos, and case studies.


Course Textbook

Alternative Dispute Resolution: A Conflict Diagnosis Approach, 2nd Edition

Laurie S. Coltri, J.D., Ph.D., University of Maryland University College


Feedback Given to Participants in Response to Assessed Work 

  • Individual written feedback on coursework
  • Feedback discussed as part of a tutorial
  • Individual feedback on request
  • Model answers 


Developmental Feedback Generated Through Teaching Activities

  • Feedback is given at presentations and during tutorial sessions
  • Dialogue between participants and staff in tutorials and lectures



The course grade will be based on a final project presented by the participant and graded by the instructor. Participants much achieve a passing grade of 70% or more to be awarded a certificate of completion of the course.